Ace Peptides ships orders within the United Kingdom only using Royal Mail or another suitable delivery service where required. Orders are usually dispatched within 1–2 working days, and UK delivery usually takes 1–3 working days after dispatch, depending on the service selected and courier performance.
Due to the nature of research compounds, laboratory products, BAC water, syringes, wipes, and associated accessories, returns are restricted once products have been dispatched, opened, handled, or stored outside our control. This is to protect product integrity, traceability, storage standards, and contamination control.
Customers are responsible for providing accurate delivery information, inspecting orders promptly upon delivery, and reporting any damaged, missing, or incorrect items within 24 hours.
This Shipping and Returns Policy explains how Ace Peptides handles dispatch, delivery, failed deliveries, damaged items, returns, refunds, and order issues.
By placing an order with Ace Peptides, you agree to this Shipping and Returns Policy, together with our Terms and Conditions, Research Use Only Policy, Privacy Policy, Cookies Policy, and any other policy displayed on this website.
This website is operated by Ace Peptides, a UK-based supplier of research compounds, laboratory products, and associated research accessories.
Ace Peptides currently ships orders within the United Kingdom only.
We do not currently offer international shipping. Orders placed with a delivery address outside the United Kingdom may be refused, cancelled, or refunded.
Orders are usually shipped using Royal Mail. Ace Peptides may use another suitable courier or delivery service where necessary due to availability, operational requirements, delivery location, service disruption, or other fulfilment reasons.
Available shipping options and delivery services will be displayed at checkout where applicable.
Orders are usually dispatched within 1–2 working days after payment has been received and the order has been accepted.
Working days are Monday to Friday, excluding bank holidays and public holidays.
Dispatch times are estimates only and may be affected by stock availability, order volume, payment clearance, compliance checks, courier availability, operational disruption, or circumstances outside our reasonable control.
UK delivery usually takes 1–3 working days after dispatch, depending on the delivery service selected and courier performance.
Delivery estimates are not guaranteed unless a guaranteed delivery service is specifically offered and selected at checkout.
Ace Peptides is not responsible for courier delays, Royal Mail delays, weather disruption, strikes, incorrect delivery details, failed delivery attempts, local depot delays, or other events outside our reasonable control.
Where next-day or faster delivery options are available, orders must usually be placed and paid for before 3:00pm on a working day to be considered for same-day dispatch.
Orders placed after 3:00pm, or on weekends, bank holidays, or public holidays, may be processed on the next working day.
A 3:00pm cut-off does not guarantee same-day dispatch or next-day delivery. Dispatch and delivery remain subject to payment clearance, stock availability, compliance checks, courier collection, and operational capacity.
Shipping costs are displayed at checkout before you complete your order.
Shipping costs may vary depending on the delivery service selected, order value, product type, basket contents, promotions, and delivery requirements.
Free shipping may be available on selected products, selected promotions, or specific eligible orders only.
Free shipping is not automatically available on all orders unless clearly stated at the time of purchase.
Ace Peptides reserves the right to amend, withdraw, restrict, or exclude free shipping offers at any time.
Orders will not be dispatched until payment has been received, cleared, and matched to the relevant order.
Where payment is made by bank transfer, delays may occur if the payment reference is missing, incorrect, incomplete, or cannot be matched to the order.
Where payment is made by crypto, orders will not be processed until the transaction has received the required confirmation and has been verified.
If bank transfer is selected at checkout, customers must follow the payment instructions provided and use the correct order reference where required.
Ace Peptides is not responsible for delays caused by incorrect references, incomplete payment information, failed transfers, banking delays, or payments sent to incorrect account details.
Orders may be cancelled if payment is not received within a reasonable time.
If crypto payment is made available and selected at checkout, customers are responsible for ensuring that the correct amount is sent to the correct wallet address using the correct network.
Ace Peptides is not responsible for failed, delayed, underpaid, overpaid, misdirected, or incorrectly networked crypto transactions caused by customer error.
Crypto transactions may be subject to network fees, confirmation delays, price movement, volatility, and third-party processing requirements.
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Ace Peptides shall not be responsible for failed, delayed, lost, returned, or misdirected deliveries where incorrect, incomplete, outdated, or unsuitable delivery information has been provided by the customer.
This includes, but is not limited to, incorrect postcodes, missing house numbers, missing company names, incorrect recipient names, incomplete flat or unit details, and delivery addresses where the recipient is unavailable.
If a delivery attempt fails, the courier may leave instructions, attempt redelivery, deliver to a neighbour, hold the parcel at a local depot, or return the parcel to sender depending on the service used.
Customers are responsible for following courier instructions and arranging collection or redelivery where required.
If an order is returned to Ace Peptides due to failed delivery, refusal, non-collection, incorrect address, or customer unavailability, we may charge additional shipping costs to resend the order.
Original shipping costs may not be refundable where delivery failure is caused by customer error, refusal, non-collection, or incorrect delivery information.
If your order has not arrived within the expected timeframe, please contact Ace Peptides at info@acepeptides.co.uk with your order number and delivery details.
We may ask you to allow additional time for courier investigation before a replacement or refund is considered.
Where a courier confirms that a parcel has been lost, Ace Peptides will review the matter and may offer a replacement, refund, credit, or other resolution in accordance with this policy and applicable law.
Customers must inspect their order promptly upon delivery.
Any damaged, missing, incorrect, or visibly compromised item must be reported to Ace Peptides within 24 hours of delivery.
Reports should be sent to info@acepeptides.co.uk and must include:
Failure to report an issue within 24 hours may affect our ability to investigate the matter with the courier or offer a replacement, refund, credit, or other resolution.
Ace Peptides may require photographic evidence before approving a refund, replacement, credit, or other resolution.
Customers must not dispose of damaged products, packaging, labels, or delivery materials until Ace Peptides has reviewed the issue and confirmed whether further evidence or return of the goods is required.
Where evidence is incomplete, unclear, inconsistent, or not provided, Ace Peptides may be unable to approve a replacement or refund.
Due to the nature of research compounds, laboratory materials, BAC water, syringes, wipes, and associated accessories, Ace Peptides cannot accept returns once products have been dispatched, opened, handled, stored outside our control, or otherwise removed from our supply chain, except where required by law.
This restriction exists to protect product integrity, traceability, storage standards, handling conditions, contamination control, and customer safety.
Once products have left our control, Ace Peptides cannot verify how they have been stored, handled, exposed, transported, opened, altered, contaminated, or otherwise affected.
Unless required by law, the following items are not eligible for return once dispatched:
If you wish to cancel an order, you should contact Ace Peptides as soon as possible at info@acepeptides.co.uk.
Orders can only be cancelled if they have not yet been processed, packed, dispatched, or otherwise prepared for fulfilment.
Once an order has been dispatched, it cannot usually be cancelled or returned unless required by law or unless Ace Peptides confirms otherwise in writing.
Where a refund is approved, it will usually be processed back to the original payment method used for the order.
Refund processing times may vary depending on the payment method, bank, payment provider, crypto processor, or financial institution involved.
Original delivery charges may not be refundable unless required by law or unless Ace Peptides confirms otherwise.
Where a crypto payment has been made and a refund is approved, Ace Peptides may determine the most appropriate refund method at its discretion.
Crypto refunds may be affected by transaction fees, network charges, exchange rates, volatility, wallet accuracy, processing limitations, and third-party provider rules.
Ace Peptides is not responsible for losses caused by incorrect wallet details, network selection errors, market volatility, transaction fees, or third-party crypto processing delays.
Where a crypto refund is approved, the refund value may be based on the original order value paid in pounds sterling rather than any later change in crypto market value.
Ace Peptides reserves the right to refuse, cancel, suspend, or limit any order where we believe this is necessary for legal, compliance, safety, operational, payment, fraud prevention, or policy enforcement reasons.
This may include situations where:
Where an order is cancelled after payment has been received, Ace Peptides will review the appropriate refund route in accordance with this policy, our Terms and Conditions, and applicable law.
All Ace Peptides products are supplied strictly for legitimate research, analytical, and laboratory use only.
Products are not supplied for human consumption, veterinary use, medical use, cosmetic use, diagnostic use, therapeutic use, food use, household use, or personal use under any circumstances.
Because products are supplied for research use only, customers are responsible for ensuring that products are handled, stored, labelled, used, and disposed of appropriately in suitable research environments.
Returns are restricted because Ace Peptides cannot guarantee product integrity, traceability, storage conditions, contamination control, or handling standards once products have left our supply chain.
Customers are responsible for following any product-specific storage or handling guidance provided with the product or displayed on the website.
Unless specifically stated otherwise, Ace Peptides does not guarantee cold-chain delivery or temperature-controlled transit.
Ace Peptides is not responsible for product degradation, contamination, exposure, mishandling, or storage issues caused after delivery or where a customer fails to retrieve, store, or handle products appropriately.
By placing an order with Ace Peptides, you agree that you are responsible for:
For shipping, delivery, return, refund, or order-related enquiries, please contact Ace Peptides using the details below:
Please include your order number, full name, delivery postcode, and a clear description of your enquiry when contacting us.
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